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CUSTOMER CARE
 

C a s c i n a B i a n c a s ultimate aim is to produce quality fine wines, which will ensure the maximum satisfaction of our clients. Please take a moment to complete the following questionnaire, we value any information you may give us; the information will help us to fulfil our commitment to continually work to achieve greater levels of quality in every part of our service to ensure complete customer satisfaction.

 


How did you find out about our products?

Internet Trade Show Press

Restaurant/Wine Shop Agent/Representative Other


Have you purchased our products before?

YES NO


If so, through which channel?

Agent/Representative Importer / Wholesaler Distributor GDO  

Wine Bar/Shop Restaurant/Bar Other


Reviews of our products:

Clearness: Excellent Good Mediocre Poor
Colour: Excellent Good Mediocre Poor
Aroma: Excellent Good Mediocre Poor
Taste : Excellent Good Mediocre Poor

Quality:

Excellent

Good

Mediocre

Poor

Suggestions


Comments on the company:

Image

Excellent

Good

Mediocre

Poor

Range of products

Excellent

Good

Mediocre

Poor

Price Quality Relationship

Excellent

Good

Mediocre

Poor

Product Availability

Excellent

Good

Mediocre

Poor

Suggestions


Comments on Service:

Help from the retailer

Excellent

Good

Mediocre

Poor

After sales service

Excellent

Good

Mediocre

Poor

Delivery time

Excellent

Good

Mediocre

Poor

Suggestions


Comments on the website:

Graphics

Excellent

Good

Mediocre

Poor

Navigation

Excellent

Good

Mediocre

Poor

Clarity of information

Excellent

Good

Mediocre

Poor

Suggestions

 
NFORMATION PURSUANT TO ARTICLE 10, LAW N.675/1996
Under Article 10 of Law n. 675/1996 we provide the following information:
1. The data collected will be used for the preparation and submission of responses requested;
2. The data will come from formal forms and computers;
3. The conferring of data is necessary for billing the service requested and refusing to provide such data will result in the inability to offer the answer to the enquiry/opinion or otherwise
4. The data will not be passed on or given to third parties, but may be used to send business proposals.
Please note also, that at any time, you may exercise your rights under Art. 13 of Law n.675/1996 and in the case that our communications are not of interest to you, you can avoid any further contact, by sending an e-mail to:
info@cascinabianca.com specifying the address or e-mail to be removed with the subject of the message header reading, "REMOVAL".
Your data will be dealt according to the Italian regulation about privacy safeguard.

 For information and orders:
Fortunato Grillo - Cell. 348.8564400 - Fax. 02437104
email:
info@cascinabianca.com
Alternatively visit the page, "Contact Us"

  

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